FAQs

It can be very harmful. We recommend all roof and surface water be routed away from your septic system. Excess water can hinder performance by flooding the secondary treatment system. Install gutters, make changes to your landscaping and install down spouts connected into tiles to channel the surface water away.

No. A sump pump is installed to pump out any water that has entered a basement before it starts flooding the basement floor. Since good septic tank maintenance requires not overloading your septic system, you would want to avoid running excessive amounts of water through the system. The water flow from a sump pump should go out

We recommended that your water softener not be hooked into the septic system. This has the potential to be very harmful to your system. Excessive water softener salt will kill the bacteria that is essential for maintaining an efficient system. If your water softener is hooked into the septic system, we recommend having a plumber reroute

SAFETY 1ST: As with any odor you are unsure of, take appropriate measures to insure your safety in case of propane or gas leaks. Once you have eliminated the possibility of a propane or gas leak, you should have the septic system pumped if it has not been done recently. If odor is still a problem, check

There are a number of potential causes for sewer odor inside your house. BE SAFE: Turn off gas and propane sources and get out of the house immediately if there is any possibility of a leak. Do not stay in the house unless and until the problem is found and adequate measures have been taken to ensure your safety. After eliminating

Yes, but it could also be from another source. First of all, determine if the source is on your property. Going upwind from your house can help determine this. If the source of the odor is on your property, check for possible propane or gas leaks and take appropriate safety measures if such a leak is

A high water condition means that the water is not leaving your tank as fast as it is entering. The water level in the tank should be at the bottom of your outlet line. There are several conditions that can result in high water and your options for solving the problem depend on the cause. If

Yes. The process of deterioration happens to concrete tanks. Gases build up in the septic tank as a result of the decomposition of waste inside the tank. More solids present in the tank will mean more gases present in the tank, resulting in more rapid deterioration. Over a period of years, the gases inside the tank

No. However, if we pump your septic tank and suspect a clogged line from your house to your septic tank or your septic tank to the drain field, we can put suction on the line. We cannot guarantee that we will be able to remove the clog, since any number of obstructions could be present, including

Slow and backed up drains may or may not be a sign of a full septic tank. First of all, make sure it is not simply a clogged drain. Perhaps the easiest way to determine this is by checking other plumbing fixtures in your home. If there is only one fixture draining slowly or not draining,